Client Services

 
Welcome to Client Services! How may we assist you today?
FAQs

Current Promotions, Discounts and Coupons

How do I choose my Gift with Purchase?
How do I make sure that I receive the Luxe Swag Bag?
Can I request the scent of my Gift with Purchase?
What is your current selection for the Gift With Purchase?
How often do the Gifts and/or scent of the Gift with Purchase selection change?
I signed up for a registered Client account, how do I get the coupon for my first order?
What are the details on 10% off your first order after registering for a Client account?
How can I tell if a coupon code is still active?

Order

How do I check to see what the status of my order is?
How do I change my order once it is placed?
How do I cancel an order once it is placed?
Do I have to create an account with you if I want to place an order?
If I place an order, will you store the payment information?
Why didn't I get a packing slip with my order?

Shipping and Delivery

How long will it take to get my order?
What carriers do you use?
What should I do if I have a problem with my delivery?
What are your Shipping policies?

Refunds, Returns and Exchanges

Do you offer a guarantee on your products?
How long will it take for my refund to process?
How do I get a refund?

Payment

What payment methods do you accept?

Wishlists

I got an email about my friend or family member's Wishlist, how do I access it?
How do I add products from my Wishlist to my Shopping Bag?
How do I start a Wishlist?
How do I add new products to my Wishlist?
How many Wishlists can I have?
Do I have to create an account to have a Wishlist?
Will everybody be able to access my Wishlists?
How do I let my friends and family know about my Wishlist?

Butterfly Kisses

What are Butterfly Kisses?
How do I purchase a Gift Certificate?
I just purchased a Gift Certificate and I can't see it in my Client account. Why not?
How do I send a Gift Certificate to someone?
What if I want a physical Gift Certificate to give to someone?
I received Butterfly Kisses. How do I redeem them?
How do I use my Gift Certificate if I am not going to send it to someone else?
What if I have issues with my Butterfly Kisses Gift Certificates?
Can I trade my Gift Certificates in for cash?
How do I get a refund for a Gift Certificate that I purchased?
Can I purchase a Gift Certificate with a Gift Certificate?

Jewelry

What do you clean your jewelry with?
Do you use solid copper for your jewelry?
How long does your silver and gold plated jewelry last before it starts to show signs of the plating wearing off?
Is all of the crystal that you use genuine Swarovski Crystal?
I have a nickel allergy - do any of your pieces contain nickel or nickel plating?

Bath and Body Products

What is considered a “natural” product?
Why do some of your products contain a synthetic preservative? Are there no natural preservative alternatives?
Are your products vegan?
Is there a difference between the vegan lip balm and the beeswax lip balm?
Can my lips really get addicted to lip balm?
On the fragrance listing page, you say that some essential oils can cause photosensitivity. What is photosensitivity?
Why do you sell products with citrus essential oils if they can cause photosensitivity?
Do you offer unscented products?

Custom Order Requests

How do Custom Orders work?
How do I submit a Custom Order Request?
Why would I submit a Custom Order Request?
What are the fees if I decide to go ahead with a Custom Order?
Are there fees associated with submitting a Custom Order Request?

Website Related

Why do I have decide whether I want my emails in HTML or text if I am not creating an account with you?
Do I have to create an account with you in order to subscribe to your Newsletter?
What do I do if I forgot my password?
What kind of security do you have on your website?

General

Do you offer a printable or printed catalog?

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Butterfly Kisses gift certificates always make the perfect gift.